ZPS Technology

Welcome to the Tech Department.
For the past eight years, ZPS has been a leader in Technology Integration in our classrooms.  The district promotes a 1:1 technology program utilizing iPads (grades 3-13) and iPad minis (K-2).  ZPS is a three-time recipient (2012, 2013, and 2015-2017) of the Apple Distinguished Program Award. Technology impacts all areas of the curriculum.  

During these challenging times ahead the Technology Department is here to help staff/students and parents resolve their school related tech issues.  

 

Mark Washington, Director of Technology, mwashing@zps.org
Dean Day, Hardware Support Specialist, dday@zps.org
Brandon Prenger, Software Support Specialist, bprenger@zps.org
Crystal Busscher, Technology Assistant, cbussche@zps.org

Common troubleshooting tips to start with for many issues:
1) Make sure the iPad has the latest iPadOS installed.  Go to Settings -> General -> Software Update and install any available updates.  
2a) 2 button restart:  Reboot the iPad by holding the Power and the Home button until it reboots (about 10-15 seconds). 
2b)  Alternatively, you can also shut it off by holding the power button and following the on screen prompt to shut down.  Leave it off for at least 30 seconds before attempting to turn it back on.


Q:  How do I get applications onto my iPad? or I'm having problems installing Apps!
A:  Student Devices do not use the Apple App Store, instead they use the 'App Portal" which is a Red/Black icon on the iPads.  This app portal does not require a sign on.  All apps are requested by staff and vetted.  Students cannot install apps from the regular Apple App Store.  Open the Portal, find the app you need and click install.  This can take some time, up to an hour for larger apps.  If you have issues, please try the common troubleshooting tips above.  

Q: The app I'm installing says that I must purchase it, I installed it from the App Portal though.
A:  This issue has periodically shown up for some users.  We are working with our 3rd party vendors to prevent this from happening, however there are some steps you can take to help resolve this.  The app will be greyed out on the home screen, long press on it until it "jiggles" and you can click the x to delete the app.  Do the 2 button restart (instructions at top of this page) and attempt to download it again.  For many users, after a couple of tries it does work.  We hope to have a solution to this shortly.

Q:  I am having issues with getting student email on my iPad.  Help!
A: There is a known problem with recent iPadOS updates that prevent the built in Mail app from working with our system.  Until Apple fixes this issue, you can get your email by going to mail.google.com in Safari (browser).  You'll sign in with your entire email address and password.  

Q:  My iPad is on my home WiFi but I can't get it to work on the internet?
A:  Please do a 2 button restart (Hold Power and Home button until it reboots, this takes 10-15 seconds).  Then go to Settings, WiFi, locate the name of your home network, click on the "i" and "forget" the home network.  Restart the iPad, reconnect to your home network again.  
 
Q:  Zoom Doesn't work, I can't get the app and/or connect.  
A:  See above "How do I get Applications on to my iPad"  Zoom must be installed first from the App Portal, before attempting to connect to a meeting.  If you don't have Zoom installed, it will try to install from the Apple App Store, which we have blocked on student devices.  This obviously causes a lot of issues. 

Q:  My iPad is broken and needs physical repair, what do I do?
A:  Email cbussche@zps.org and we will make arrangements to get the device repaired and/or provide a replacement as needed.  We have very limited office hours, so please do not come to the Technology Office without making arrangements first.

Q:  I'm unable to login to Google Classroom (or another Application), because I get an error.
A:  Sometimes this is just because these services are extremely busy due to the current situation.  There are a couple of things you can try though.  Do the Common Troubleshooting Steps up top.  If that has no affect, turn off the iPad for a few minutes and turn it back on.  Sometimes this gets you to another 'host' on their content delivery network.  Basically it's like going to another door at the building to try to get access.  Sometimes one door is broken, and the others will work.  You can also try to uninstall then reinstall the offending applicaiton from the App Portal.  Email zpscares@zps.org for further assistance.

This page will serve as a landing zone for all things Chromebook.  Anytime the Tech Department has updates related to Chromebook questions, this is where they will be posted. 

Overview of the Lenovo 500e Chromebook device.
https://www.youtube.com/watch?v=HVsDRzjxBDs

There have been some discussions about the need for the district to invest into the use of a Learning Management System (LMS).  An LMS is an online system that helps teacher, student and parents organize resources, assessments and tools for delivering instruction.  There are several examples of LMS such as Seesaw, Google Classroom and Moodle to name a few.  Over the next few weeks, the Instruction/Technology and Device Selection Committee will be looking to evaluate and make a recommendation towards a LMS for the district. 

We've put together a troubleshooting guide for those in our remote learning environment, Z-Connect.  Take a look at the items and answers contained here as a good place to start.  In most cases, following these steps will resolve your issues.  ZConnect Troubleshooting Guide